AGS is committed to an operating philosophy based on openness in communication, integrity in serving our clients, fairness and concern for our employees and responsibility to our shareholders and the communities in which we operate. Our goal is to exceed customer expectations for all quality, safety, sustainability, delivery and value provided by AGS. We have documented policies to support this philosophy. Additionally, we are dedicated to creating a profitable business culture that is based on the following commitments:
Our operations and business culture are based on the following philosophy commitments:
The needs of our customers is paramount and represent the highest priority within our business. Our obligation is to proactively seek out and define customer needs while addressing all requests expeditiously, without creating false expectations.
AGS will support the communities within which we operate. We believe in social responsibility and encourage similar behavior in our employees, subcontractors and suppliers. The company supports the conservation of the physical environment and the prevention of pollution at our facilities and sites of operation. We proactively comply with all applicable safety, environmental, legal and regulatory requirements to which we subscribe.
AGS is an equal opportunities employer embracing whole-heartedly the cultural diversity within the communities we call home. Our employees’ safety, security and welfare are foremost throughout all aspects of our business and how we conduct our affairs.
Additionally, AGS is also committed to:
Beginning with a clear definition of customer expectations, we constantly strive to meet or exceed them. We adhere to all applicable standards and customer specific requirements. Measuring ourselves against the ISO 9001 standards, and endeavor to provide processes that ensure we achieve this in order to build a robust and world-class business.
We establish and employ metrics that are used to measure our performance against core objectives and cover operation parameters such as health and safety, quality, care of the environment, materials management, operational and financial delivery as well as customer satisfaction. We continually improve effectiveness and efficiency by monitoring our objectives through internal auditing, analyzing data, reviewing performance and implementing preventative and any necessary corrective actions.